Please log into Bold Moves using Facebook, Google, or your email address. This saves your account outside your phone for added security. Also, if you need help, we will be able to help you. As a bonus, you get 50 gems the first time you log in!
We will never post anything on your behalf.
You may play without an account, but your progress will not be accessible if you need to download the game again for any reason or if you restore your phone. It also prevents us from being able to access your account if you ever need help.
Boosters
The game was designed for boosters to be spent, but some players like to save boosters and can collect quite a few! If you have saved hundreds of a booster and suddenly find that you have only 20 or 30, do not fear: your boosters are still there. The space given to display the booster count has a limited width, and your number has probably grown too wide for proper display. When the number changes to something thinner it will show up properly again. For example, 220 boosters might suddenly appear as just 22 because only the first two digits show up. But when you have 221, the whole number would probably fit in the space again. Of course, you could just use those boosters and have fun with it!
Clear Game Assets
Before clearing your game assets, make sure you have a strong WIFI/data connection so you’ll be able to reload the assets you want. Here’s how to clear the assets for your game:
Open your Settings tab.
Tap on "? Account Help."
Scroll down to Reset Your Game Assets and tap "Clear Game Assets."
Close and reopen Bold Moves.
You will find yourself at the end of Chapter 1, but you can go to the chapter map tab to move around to different chapters. Clearing all the assets will mean that when you go to each new chapter it will take a minute to download the assets. It will also reload the assets for a special event. It will NOT change anything about your progress through the game or through an event.
Daily Gifts
Play the game every day to get gifts! At first you will get 1 booster per day, but keep playing and soon you’ll be getting 3 boosters per day. You could get a butterfly, rainfall, sunflower, lily, or hint. The gift will reset every day at the international date change. You can pick up your gift whenever it is convenient for you.
Freeze
If your game freezes, please close and reopen your game. It performs best when it is closed completely between play sessions and when the device has few other apps running in the background.
Game Reset
There are a few things that could cause your progress to not show up on your device:
Account via Facebook/Google/Email — If you were logged in before, please check to see if you are still logged in.
New Phone — Please log in again the same way you did on your old phone. If you never created an account before, please log in on your old phone first and then log in on your new phone to pick up that progress. If you no longer have your old phone, please create an account and then email us at support@boldmoves.zendesk.com and we will be happy to help you set up your new account.
Game Reinstall — Please log in again the same way you did before. If you’ve never created an account before, please do so now and email us at support@boldmoves.zendesk.com. We will be happy to help you set up your new account.
Hearts
Your game can hold up to 5 hearts (lives) at a time. You lose a heart when you lose a level; you gain a heart naturally every 30 minutes. You can refill your hearts for 9 gems. Just tap the + next to your heart counter.
Infinite Lives
Infinite lives can be bought in increments of 2 hours as part of many sale packs. The timer for your infinite lives will appear where your heart count generally sits, at the top left of your screen. The time cannot be paused, and it starts as soon as you make the purchase, so make sure you have time to take full advantage of it.
More Levels Coming Soon
We have 500 levels, so if you're seeing a message saying "More Levels Coming Soon" anytime before then, it is in error. This is usually related to a weak connection when your game needs to load new levels. Please try resetting your connection:
Close and reopen the game.
Ensure you have the most updated version of the game.
Restart your device.
Try playing in an area with a stronger network connection.
Pink Streaks
Some Android devices are currently seeing odd pink splotches. We have released corrected files, but you will need to Clear Game Assets (see above) to get your phone to pick up the change.
Purchase Fulfillment Error
If there was an error with a purchase and your items did not appear, please email us at support@boldmoves.zendesk.com. We want to fix this and make it right for you. Please be sure to include
Your Bold Moves ID
What you bought
The date of your purchase
This will help us get your items to you as quickly as possible.
Purchase History
In-game purchases are managed by the App Store (if you’re on an Apple product) or Google Play (if you’re on an Android device). You might want to check there to see if you have been charged for a purchase you made.
App Store - Apple
Go to Settings > [your name] > iTunes & App Store.
Tap your Apple ID, then tap View Apple ID. You might be asked to sign in with your Apple ID. If you use Family Sharing, you'll see in your purchase history what you bought, but you won't see what other family members bought. To see what other family members bought, sign in with their Apple ID.
Swipe up to Purchase History and tap it.
Note: If there was an error with your purchase and you need a refund, tap Report a Problem and fill out the form to request a refund. You could also go straight to iTunes Store Billing customer service: https://getsupport.apple.com/?caller=cups
Google Play - Android
Open the Google Play Store app.
Tap Menu, then Account.
Go to Order History.
Scroll down to find your purchase.
Note: If there was an error with your purchase and you need a refund, tap More to the right of the purchase. This is where you can fill out a form to request a refund.
Special Events
We have three kinds of events: Special Events, Marathon Mode, and Vault Events. Events are a great way to access new levels and win valuable rewards. The levels become harder as you progress. We hope all players can find a challenge in each event!
If you see an event is running but you get an error message that says you are not connected to the internet, please first verify your connection. It might help to close and reopen the game. If the event still does not load, please Clear Game Assets (see above) to force your game to reload the event data.
